Frequently Asked Questions

For our services we offer free shipping for our customers and contact forms to receive feedback from our users to improve our services provided by our third parties.
Our products are considered stationary and accessories such as earrings, phone grips, etc; from our shop
Any acrylic product in our store such as our keychains has a thin protective film to protect the quality of the design from scratches. Be sure to remove the film before filing a complaint!
Sign in with your account that you are comfortable with using your username and password and then you’re all set!
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 1-3 business days.
Do the following steps:
- Contact and report within 30 days
- Send a raw/ unedited video of the camera facing down the package/ content(s)
- Visually show there is damage, Remember- any scratches you may see on our acrylic products is just the Protective film, please show you peeling that film off .
More information about claiming a refund in our Terms & Services page.